Service Details

• You can bring in your machine at any time during our opening hours. In some situations, especially when coming from out-of-town, it is recommended to set-up a service appointment.

• We will diagnose the problem and estimate the cost of repair. If the cost of repair including parts is less than $600 (ex. GST), we will proceed with the repair unless otherwise requested by you or when a lower amount is requested. This applies only to espresso machines. At times, it is difficult to diagnose a problem and we may need to replace parts to find out where the problem is.

• We try to realize short turnaround times in servicing your machine, measured in days and not weeks. Despite maintaining an adequate stock level of parts, we may run out of parts or we may need to special order parts. In that case the turnaround time will be longer. We will let you know if that is the case. In some cases with older machines, it may be that parts are no longer available.

• Non-dealer equipment or old equipment may pose additional difficulties, especially regarding unique brand-specific replacement parts. You may be asked to supply these parts if we cannot obtain them through our regular channels.

• After we let you know that servicing is completed or if equipment cannot be serviced, please pick up your machine within a week. If equipment is not picked up within a month, we may recycle it and you are still responsible for the repair or evaluation cost.

• Please help us providing an efficient service by dropping off a clean machine.