Service – Commercial

Espresso Works services commercial espresso machines.

In-house service:
We service commercial espresso machines in our service centre located at 6229 Centre Street South location. We provide efficient service with quick turnaround times. Our in-house service requires customers to bring in the machine for service.

Brands:
Examples of serviceable commercial brands are Bezzera, Brasilia, ECM, Elektra, Expobar, La Marzocco, Nuova Simonelli, Profitec, Rancilio, Rocket, Slayer. Call us if you do not see your brand of machine listed. Please call to speak to a technician if you require more information.

Service request:
If you are not sure, please call us at 403-775-0225 or send an email to service@….

Next Steps

• Contact us first to make an appointment.
• When bringing the machine, please include accessories such as portafilters.
• We will diagnose the state of the machine and estimate the cost of repair.
• We try to realize short turnaround times in servicing your machine, measured in days and not weeks. Despite maintaining an adequate stock level of parts, we may run out of parts or we may need to special order parts. In that case the turnaround time will be longer. We will let you know if that is the case.
• After we let you know that servicing is completed or if equipment cannot be serviced, please pick up your machine within a week. If equipment is not picked up within a month, we may dispose of it and you are still responsible for the repair or evaluation cost.
• Please help us providing an efficient service by dropping off a clean machine.

Shipping and Transportation

Please contact us before shipping equipment to service. Some preparations are needed to make sure that the machine reaches us in good condition. Please protect your espresso machine from freezing when transporting in winter.